Delivery
1.Where we deliver
We deliver to the United Kingdom and European Union member states. Checkout lists the countries we deliver to. We do not deliver to Russia, Belarus, Iran, North Korea, Syria and Cuba, or to the temporarily occupied territories of Ukraine (Crimea, the Donetsk region, the Luhansk region, the occupied parts of the Zaporizhzhia region and the occupied parts of the Kherson region).
We deliver to street addresses. Please check the address carefully before you pay.
2.Where orders ship from
Every order is packed and dispatched from our fulfilment warehouse in Spain. We dispatch within 1–2 business days of your payment being confirmed. Business days are Monday to Friday, excluding public holidays in Spain. Orders placed at the weekend are processed from the next business day.
3.Delivery times and costs
| Destination | Dispatch | Delivery | Cost |
|---|---|---|---|
| European Union | 1–2 business days | 3–6 business days after dispatch | £5.99, free from £75 |
| United Kingdom | 1–2 business days | 4–8 business days after dispatch | £5.99, free from £75 |
The delivery charge is one charge per order, shown in your selected currency at checkout before you pay. The free delivery threshold applies to the value of the goods after any discount. Delivery times are estimates from the carrier, not guaranteed dates.
4.Import duties for UK orders
Orders to the United Kingdom are shipped from the EU. The carrier may charge import VAT, duty or a handling fee on delivery; these charges are not included in our prices and are payable by the recipient.
5.Tracking
When your order is dispatched we email you, with the tracking number where the carrier provides one. If you have an account, the order and its status are also under Your orders.
6.If delivery fails
If nobody is available, the carrier will usually leave a notice, try again or hold the parcel for collection. Follow the carrier’s instructions in the tracking message.
If a parcel is returned to us because it could not be delivered, for example because the address was incomplete or it was not collected, we contact you. We can send it again for a new delivery charge, or refund the items and the original delivery charge, less the return shipping cost charged to us by the carrier.
7.Late, lost or damaged parcels
If your order is late, contact us and we trace the parcel with the carrier. If it has not been delivered within 30 days of the estimated delivery date, you can cancel the order for a full refund, or choose a replacement.
If a parcel arrives damaged, keep the packaging and email us photographs with your order number. Damaged items are replaced or refunded at no cost to you. See Returns and refunds.
8.When the goods become yours
Goods are our responsibility until they are delivered to you or to a person you name. They become your property once we have received payment in full.